<\/p>\n
Here we answer basic questions about us, our services and platform… Jump to Section<\/a><\/p>\n <\/div>\n \n <\/p>\n Here we discuss our Dashboard, how to set up certain features, how to create and edit your profile, and much more… Jump to Section<\/a><\/p>\n <\/div>\n \n <\/p>\n Here we answer questions regarding social media logins, 2 Way Authentication and updates to your required contact details… Jump to Section<\/a><\/p>\n <\/div>\n \n <\/p>\n We explain all around the tracking tools and graphs, bill upload and any related material to your utility consumption and expenses… Jump to Section<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n \n \n Common Questions<\/h2>\n <\/div>\n \n \n \n\n \n \n What is Utility Junction? <\/button>\n <\/h2>\n \n \n Utility Junction offers a complete utility management solution. Connect utilities, track & analyze utility expenses, and pay bills. Only want to track your existing utilities? Not a problem. Sign up for a dashboard account & start your savings journey.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What do you mean by connecting and disconnecting utilities? <\/button>\n <\/h2>\n \n \n Whether you\u2019re moving in or moving out. Buying, selling, or renting a home. It is a hassle to connect utilities by yourself. Simply submit a Move-in\/Move-out request & our utility experts will handle the rest. Make your moving experience less stressful.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is the UJ Dashboard? <\/button>\n <\/h2>\n \n \n It\u2019s the centerpiece of our Utility Management Solution. Giving you control of your utility expenses. Track & analyze all your utility bills in one place. Review the consumption patterns, money & savings opportunities. Look at this as your Personal CFO.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Who can benefit from your services? <\/button>\n <\/h2>\n \n \n Anyone! If you pay utility bills, we have the right platform for you. Individual homeowners, property managers, landlords, Airbnb hosts, Vrbo hosts, iBuyers. It\u2019s a platform, a personal CFO for everyone!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How much are your services? <\/button>\n <\/h2>\n \n \n There is a value-added service plan for everyone\u2019s budget. Check out our pricing plan details to see which plan will benefit you the most. Start off with the Lite Plan and give us a try. You\u2019ll upgrade. We know :). Do not see a plan that fits your needs? Send your requirements to support@utilityjunction.services & our utility experts will connect with you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I sign up? <\/button>\n <\/h2>\n \n \n Click on the Sign Up button on our home page which will take you to our pricing table. Choose the plan that best suits your current requirements & sign up. That\u2019s it! <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I reset my password? <\/button>\n <\/h2>\n \n \n To reset your password follow these easy steps:\n\u2013 Click on Login on the home page\n\u2013 Under the Existing User section scroll down to the Forgot Password option.\n\u2013 In the statement \u201cClick here to reset your password\u201d, click on \u201cClick here\u201d\n\u2013 Enter your registered email address\n\u2013 You will receive the password reset instruction by email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I upload a bill? <\/button>\n <\/h2>\n \n \n Inside your dashboard account, you are able to manually add utility bill information. Our team is working with light speed to implement the option to upload bills. Watch out for our newsletter where we announce the rolling out of new features. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I contact your company if my question isn\u2019t answered here? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Using the Dashboard Features<\/h2>\n <\/div>\n \n \n \n\n \n \n I need help to understand your pricing plans. Who do I contact? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add a new user to my profile? <\/button>\n <\/h2>\n \n \n If you are a LITE user, then you will not be able to add more users. Upgrading your plan to a PRO plan allows adding 1 more user & the EXECUTIVE plan allows adding 1 more user.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I restrict the properties an additional user can view? <\/button>\n <\/h2>\n \n \n You cannot restrict users from viewing the properties to your account. But, depending on the access levels your define for the users, you are able to control their access to functions of the dashboard.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the admin user in my team not able to add additional users? <\/button>\n <\/h2>\n \n \n Hmm\u2026 That\u2019s an interesting one.\nSo, an Admin user is only able to add more users only if they have delegated access from the Super Admin user. Refer to this tutorial for the exact steps to delegate the access \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of users to be added to your account & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many users you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the user in my team unable to add additional properties? <\/button>\n <\/h2>\n \n \n Check the role that you have assigned to the user. If the user has been assigned the role of a support specialist, then the user will not be able to add new properties. If you want the user to add properties, please change the access level to Admin. Refer to this tutorial for the exact steps to change the access levels \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of properties to be added & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many properties you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want add a new property to my profile. How do I do that? <\/button>\n <\/h2>\n \n \n To add more than one property to your profile, your account needs to at least a Pro account. If yes, once you login to your dashboard, on the home screen right below property details, you can click on the \u201cAdd\u201d button.\nThe other option is, click on \u201cMy Properties\u201d on the left-hand panel.\nOnce there, click on the \u201cAdd\u201d button right beside My Properties.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n My plan only allows 5 users \/ 5 properties to be added to my account. I want to add additional users. What do I do? <\/button>\n <\/h2>\n \n \n That excites us that you want to explore our product\u2019s limitless capabilities. Send us an email on our support email with your requirements. We will prepare a customized solution for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I upgraded my account but I am not seeing the new features in my profile <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the date when the payment was made along with the payment confirmation number & the email address associated with the profile which was upgraded. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I edited the property information and need to change it back to what it was earlier. How can I do it? <\/button>\n <\/h2>\n \n \n There are 2 ways to do it \u2013\n1. If you remember the original information, simply edit the property details once again.\n2. If you do not remember the original information, send an email to our support email address. Include the complete property address for which details need to be restored.\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I accidently deleted the utility bill information for my property. Is there a way I can retrieve the data? <\/button>\n <\/h2>\n \n \n Accidents happen. Don\u2019t worry. Send an email to our support email & include the following details \u2013\n\u2013 Property Address\n\u2013 Utility Type (Electricity, water, etc)\n\u2013 Service provider\u2019s name\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why am I not able to add the same user twice? <\/button>\n <\/h2>\n \n \n To ensure account safety, we allow one email address to be associated with a user account only. You can upgrade your LITE account to a PRO account & add the user to your team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I change the frequency of the notification sent to me from bi-weekly to weekly? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add another property to my account? <\/button>\n <\/h2>\n \n \n Absolutely! Upgrade your plan to Pro or Executive based on your requirements and that\u2019s it! Need to add more than 5 properties? Send us an email at support@utilityjunction.services and we will work on creating a customized plan for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i setup my calendar? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i disconnect\/connect a single utility? <\/button>\n <\/h2>\n \n \n On the home page of your dashboard, click on the utility you want to connect or disconnect. On the top right-hand corner, click on Connect or Disconnect button. Review\/update the details & submit your request. That\u2019s it!\nNot a dashboard user? Submit a Move-in\/Move-out request from our pricing page. As soon as we receive your request, we will get in touch with to confirm your requirements and complete the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is an LOA? <\/button>\n <\/h2>\n \n \n In some cases, services providers need a Letter of Authorization (LOA), so we can connect\/disconnect your utilities on your behalf.\nWe ask for the LOA with your request to ensure, we are able to submit all the documents to the service provider in one go. This helps us to remove any bottlenecks in the process and ensure we are able to meet our commitment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Do you have autopay for my bills? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why do i need to upload my bill data? <\/button>\n <\/h2>\n \n \n The dashboard, which is your Personal CFO; needs the utility bill information so that it can help you. It uses the data to prepare consumption and expense graphs. This helps you understand your usage pattern & budget better.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have submitted a Connect All request. I am unable to submit another request <\/button>\n <\/h2>\n \n \n The option to submit another Connect or Disconnect request is greyed out until the team is working on your existing request. As soon as we finished processing your current request, the buttons will be enabled.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want to make a change to the existing connect utilities request. What do I do? <\/button>\n <\/h2>\n \n \n We understand last moment changes will always occur. If the request is urgent, we encourage you to call us on our toll-free number. You can also send us an email at support@utilityjunction.com. Include all the changes you seek in the email. We recommend that we be given at least 24 business hrs notice for such changes. This gives us time to get the changes updated with the service providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Login & Multi-factor Authentication<\/h2>\n <\/div>\n \n \n \n\n \n \n How do I update my registered mobile number? <\/button>\n <\/h2>\n \n \n Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I no further use my old registered mobile number and i want to update it to my new mobile number. How? <\/button>\n <\/h2>\n \n \n We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How can I update my registered email address? <\/button>\n <\/h2>\n \n \n Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I did not receive the activation email. Why? <\/button>\n <\/h2>\n \n \n This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Here we discuss our Dashboard, how to set up certain features, how to create and edit your profile, and much more… Jump to Section<\/a><\/p>\n <\/div>\n \n <\/p>\n Here we answer questions regarding social media logins, 2 Way Authentication and updates to your required contact details… Jump to Section<\/a><\/p>\n <\/div>\n \n <\/p>\n We explain all around the tracking tools and graphs, bill upload and any related material to your utility consumption and expenses… Jump to Section<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n \n \n Common Questions<\/h2>\n <\/div>\n \n \n \n\n \n \n What is Utility Junction? <\/button>\n <\/h2>\n \n \n Utility Junction offers a complete utility management solution. Connect utilities, track & analyze utility expenses, and pay bills. Only want to track your existing utilities? Not a problem. Sign up for a dashboard account & start your savings journey.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What do you mean by connecting and disconnecting utilities? <\/button>\n <\/h2>\n \n \n Whether you\u2019re moving in or moving out. Buying, selling, or renting a home. It is a hassle to connect utilities by yourself. Simply submit a Move-in\/Move-out request & our utility experts will handle the rest. Make your moving experience less stressful.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is the UJ Dashboard? <\/button>\n <\/h2>\n \n \n It\u2019s the centerpiece of our Utility Management Solution. Giving you control of your utility expenses. Track & analyze all your utility bills in one place. Review the consumption patterns, money & savings opportunities. Look at this as your Personal CFO.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Who can benefit from your services? <\/button>\n <\/h2>\n \n \n Anyone! If you pay utility bills, we have the right platform for you. Individual homeowners, property managers, landlords, Airbnb hosts, Vrbo hosts, iBuyers. It\u2019s a platform, a personal CFO for everyone!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How much are your services? <\/button>\n <\/h2>\n \n \n There is a value-added service plan for everyone\u2019s budget. Check out our pricing plan details to see which plan will benefit you the most. Start off with the Lite Plan and give us a try. You\u2019ll upgrade. We know :). Do not see a plan that fits your needs? Send your requirements to support@utilityjunction.services & our utility experts will connect with you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I sign up? <\/button>\n <\/h2>\n \n \n Click on the Sign Up button on our home page which will take you to our pricing table. Choose the plan that best suits your current requirements & sign up. That\u2019s it! <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I reset my password? <\/button>\n <\/h2>\n \n \n To reset your password follow these easy steps:\n\u2013 Click on Login on the home page\n\u2013 Under the Existing User section scroll down to the Forgot Password option.\n\u2013 In the statement \u201cClick here to reset your password\u201d, click on \u201cClick here\u201d\n\u2013 Enter your registered email address\n\u2013 You will receive the password reset instruction by email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I upload a bill? <\/button>\n <\/h2>\n \n \n Inside your dashboard account, you are able to manually add utility bill information. Our team is working with light speed to implement the option to upload bills. Watch out for our newsletter where we announce the rolling out of new features. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I contact your company if my question isn\u2019t answered here? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Using the Dashboard Features<\/h2>\n <\/div>\n \n \n \n\n \n \n I need help to understand your pricing plans. Who do I contact? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add a new user to my profile? <\/button>\n <\/h2>\n \n \n If you are a LITE user, then you will not be able to add more users. Upgrading your plan to a PRO plan allows adding 1 more user & the EXECUTIVE plan allows adding 1 more user.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I restrict the properties an additional user can view? <\/button>\n <\/h2>\n \n \n You cannot restrict users from viewing the properties to your account. But, depending on the access levels your define for the users, you are able to control their access to functions of the dashboard.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the admin user in my team not able to add additional users? <\/button>\n <\/h2>\n \n \n Hmm\u2026 That\u2019s an interesting one.\nSo, an Admin user is only able to add more users only if they have delegated access from the Super Admin user. Refer to this tutorial for the exact steps to delegate the access \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of users to be added to your account & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many users you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the user in my team unable to add additional properties? <\/button>\n <\/h2>\n \n \n Check the role that you have assigned to the user. If the user has been assigned the role of a support specialist, then the user will not be able to add new properties. If you want the user to add properties, please change the access level to Admin. Refer to this tutorial for the exact steps to change the access levels \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of properties to be added & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many properties you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want add a new property to my profile. How do I do that? <\/button>\n <\/h2>\n \n \n To add more than one property to your profile, your account needs to at least a Pro account. If yes, once you login to your dashboard, on the home screen right below property details, you can click on the \u201cAdd\u201d button.\nThe other option is, click on \u201cMy Properties\u201d on the left-hand panel.\nOnce there, click on the \u201cAdd\u201d button right beside My Properties.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n My plan only allows 5 users \/ 5 properties to be added to my account. I want to add additional users. What do I do? <\/button>\n <\/h2>\n \n \n That excites us that you want to explore our product\u2019s limitless capabilities. Send us an email on our support email with your requirements. We will prepare a customized solution for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I upgraded my account but I am not seeing the new features in my profile <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the date when the payment was made along with the payment confirmation number & the email address associated with the profile which was upgraded. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I edited the property information and need to change it back to what it was earlier. How can I do it? <\/button>\n <\/h2>\n \n \n There are 2 ways to do it \u2013\n1. If you remember the original information, simply edit the property details once again.\n2. If you do not remember the original information, send an email to our support email address. Include the complete property address for which details need to be restored.\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I accidently deleted the utility bill information for my property. Is there a way I can retrieve the data? <\/button>\n <\/h2>\n \n \n Accidents happen. Don\u2019t worry. Send an email to our support email & include the following details \u2013\n\u2013 Property Address\n\u2013 Utility Type (Electricity, water, etc)\n\u2013 Service provider\u2019s name\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why am I not able to add the same user twice? <\/button>\n <\/h2>\n \n \n To ensure account safety, we allow one email address to be associated with a user account only. You can upgrade your LITE account to a PRO account & add the user to your team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I change the frequency of the notification sent to me from bi-weekly to weekly? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add another property to my account? <\/button>\n <\/h2>\n \n \n Absolutely! Upgrade your plan to Pro or Executive based on your requirements and that\u2019s it! Need to add more than 5 properties? Send us an email at support@utilityjunction.services and we will work on creating a customized plan for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i setup my calendar? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i disconnect\/connect a single utility? <\/button>\n <\/h2>\n \n \n On the home page of your dashboard, click on the utility you want to connect or disconnect. On the top right-hand corner, click on Connect or Disconnect button. Review\/update the details & submit your request. That\u2019s it!\nNot a dashboard user? Submit a Move-in\/Move-out request from our pricing page. As soon as we receive your request, we will get in touch with to confirm your requirements and complete the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is an LOA? <\/button>\n <\/h2>\n \n \n In some cases, services providers need a Letter of Authorization (LOA), so we can connect\/disconnect your utilities on your behalf.\nWe ask for the LOA with your request to ensure, we are able to submit all the documents to the service provider in one go. This helps us to remove any bottlenecks in the process and ensure we are able to meet our commitment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Do you have autopay for my bills? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why do i need to upload my bill data? <\/button>\n <\/h2>\n \n \n The dashboard, which is your Personal CFO; needs the utility bill information so that it can help you. It uses the data to prepare consumption and expense graphs. This helps you understand your usage pattern & budget better.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have submitted a Connect All request. I am unable to submit another request <\/button>\n <\/h2>\n \n \n The option to submit another Connect or Disconnect request is greyed out until the team is working on your existing request. As soon as we finished processing your current request, the buttons will be enabled.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want to make a change to the existing connect utilities request. What do I do? <\/button>\n <\/h2>\n \n \n We understand last moment changes will always occur. If the request is urgent, we encourage you to call us on our toll-free number. You can also send us an email at support@utilityjunction.com. Include all the changes you seek in the email. We recommend that we be given at least 24 business hrs notice for such changes. This gives us time to get the changes updated with the service providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Login & Multi-factor Authentication<\/h2>\n <\/div>\n \n \n \n\n \n \n How do I update my registered mobile number? <\/button>\n <\/h2>\n \n \n Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I no further use my old registered mobile number and i want to update it to my new mobile number. How? <\/button>\n <\/h2>\n \n \n We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How can I update my registered email address? <\/button>\n <\/h2>\n \n \n Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I did not receive the activation email. Why? <\/button>\n <\/h2>\n \n \n This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Here we answer questions regarding social media logins, 2 Way Authentication and updates to your required contact details… Jump to Section<\/a><\/p>\n <\/div>\n \n <\/p>\n We explain all around the tracking tools and graphs, bill upload and any related material to your utility consumption and expenses… Jump to Section<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n \n \n Common Questions<\/h2>\n <\/div>\n \n \n \n\n \n \n What is Utility Junction? <\/button>\n <\/h2>\n \n \n Utility Junction offers a complete utility management solution. Connect utilities, track & analyze utility expenses, and pay bills. Only want to track your existing utilities? Not a problem. Sign up for a dashboard account & start your savings journey.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What do you mean by connecting and disconnecting utilities? <\/button>\n <\/h2>\n \n \n Whether you\u2019re moving in or moving out. Buying, selling, or renting a home. It is a hassle to connect utilities by yourself. Simply submit a Move-in\/Move-out request & our utility experts will handle the rest. Make your moving experience less stressful.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is the UJ Dashboard? <\/button>\n <\/h2>\n \n \n It\u2019s the centerpiece of our Utility Management Solution. Giving you control of your utility expenses. Track & analyze all your utility bills in one place. Review the consumption patterns, money & savings opportunities. Look at this as your Personal CFO.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Who can benefit from your services? <\/button>\n <\/h2>\n \n \n Anyone! If you pay utility bills, we have the right platform for you. Individual homeowners, property managers, landlords, Airbnb hosts, Vrbo hosts, iBuyers. It\u2019s a platform, a personal CFO for everyone!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How much are your services? <\/button>\n <\/h2>\n \n \n There is a value-added service plan for everyone\u2019s budget. Check out our pricing plan details to see which plan will benefit you the most. Start off with the Lite Plan and give us a try. You\u2019ll upgrade. We know :). Do not see a plan that fits your needs? Send your requirements to support@utilityjunction.services & our utility experts will connect with you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I sign up? <\/button>\n <\/h2>\n \n \n Click on the Sign Up button on our home page which will take you to our pricing table. Choose the plan that best suits your current requirements & sign up. That\u2019s it! <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I reset my password? <\/button>\n <\/h2>\n \n \n To reset your password follow these easy steps:\n\u2013 Click on Login on the home page\n\u2013 Under the Existing User section scroll down to the Forgot Password option.\n\u2013 In the statement \u201cClick here to reset your password\u201d, click on \u201cClick here\u201d\n\u2013 Enter your registered email address\n\u2013 You will receive the password reset instruction by email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I upload a bill? <\/button>\n <\/h2>\n \n \n Inside your dashboard account, you are able to manually add utility bill information. Our team is working with light speed to implement the option to upload bills. Watch out for our newsletter where we announce the rolling out of new features. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I contact your company if my question isn\u2019t answered here? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Using the Dashboard Features<\/h2>\n <\/div>\n \n \n \n\n \n \n I need help to understand your pricing plans. Who do I contact? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add a new user to my profile? <\/button>\n <\/h2>\n \n \n If you are a LITE user, then you will not be able to add more users. Upgrading your plan to a PRO plan allows adding 1 more user & the EXECUTIVE plan allows adding 1 more user.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I restrict the properties an additional user can view? <\/button>\n <\/h2>\n \n \n You cannot restrict users from viewing the properties to your account. But, depending on the access levels your define for the users, you are able to control their access to functions of the dashboard.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the admin user in my team not able to add additional users? <\/button>\n <\/h2>\n \n \n Hmm\u2026 That\u2019s an interesting one.\nSo, an Admin user is only able to add more users only if they have delegated access from the Super Admin user. Refer to this tutorial for the exact steps to delegate the access \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of users to be added to your account & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many users you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the user in my team unable to add additional properties? <\/button>\n <\/h2>\n \n \n Check the role that you have assigned to the user. If the user has been assigned the role of a support specialist, then the user will not be able to add new properties. If you want the user to add properties, please change the access level to Admin. Refer to this tutorial for the exact steps to change the access levels \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of properties to be added & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many properties you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want add a new property to my profile. How do I do that? <\/button>\n <\/h2>\n \n \n To add more than one property to your profile, your account needs to at least a Pro account. If yes, once you login to your dashboard, on the home screen right below property details, you can click on the \u201cAdd\u201d button.\nThe other option is, click on \u201cMy Properties\u201d on the left-hand panel.\nOnce there, click on the \u201cAdd\u201d button right beside My Properties.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n My plan only allows 5 users \/ 5 properties to be added to my account. I want to add additional users. What do I do? <\/button>\n <\/h2>\n \n \n That excites us that you want to explore our product\u2019s limitless capabilities. Send us an email on our support email with your requirements. We will prepare a customized solution for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I upgraded my account but I am not seeing the new features in my profile <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the date when the payment was made along with the payment confirmation number & the email address associated with the profile which was upgraded. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I edited the property information and need to change it back to what it was earlier. How can I do it? <\/button>\n <\/h2>\n \n \n There are 2 ways to do it \u2013\n1. If you remember the original information, simply edit the property details once again.\n2. If you do not remember the original information, send an email to our support email address. Include the complete property address for which details need to be restored.\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I accidently deleted the utility bill information for my property. Is there a way I can retrieve the data? <\/button>\n <\/h2>\n \n \n Accidents happen. Don\u2019t worry. Send an email to our support email & include the following details \u2013\n\u2013 Property Address\n\u2013 Utility Type (Electricity, water, etc)\n\u2013 Service provider\u2019s name\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why am I not able to add the same user twice? <\/button>\n <\/h2>\n \n \n To ensure account safety, we allow one email address to be associated with a user account only. You can upgrade your LITE account to a PRO account & add the user to your team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I change the frequency of the notification sent to me from bi-weekly to weekly? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add another property to my account? <\/button>\n <\/h2>\n \n \n Absolutely! Upgrade your plan to Pro or Executive based on your requirements and that\u2019s it! Need to add more than 5 properties? Send us an email at support@utilityjunction.services and we will work on creating a customized plan for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i setup my calendar? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i disconnect\/connect a single utility? <\/button>\n <\/h2>\n \n \n On the home page of your dashboard, click on the utility you want to connect or disconnect. On the top right-hand corner, click on Connect or Disconnect button. Review\/update the details & submit your request. That\u2019s it!\nNot a dashboard user? Submit a Move-in\/Move-out request from our pricing page. As soon as we receive your request, we will get in touch with to confirm your requirements and complete the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is an LOA? <\/button>\n <\/h2>\n \n \n In some cases, services providers need a Letter of Authorization (LOA), so we can connect\/disconnect your utilities on your behalf.\nWe ask for the LOA with your request to ensure, we are able to submit all the documents to the service provider in one go. This helps us to remove any bottlenecks in the process and ensure we are able to meet our commitment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Do you have autopay for my bills? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why do i need to upload my bill data? <\/button>\n <\/h2>\n \n \n The dashboard, which is your Personal CFO; needs the utility bill information so that it can help you. It uses the data to prepare consumption and expense graphs. This helps you understand your usage pattern & budget better.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have submitted a Connect All request. I am unable to submit another request <\/button>\n <\/h2>\n \n \n The option to submit another Connect or Disconnect request is greyed out until the team is working on your existing request. As soon as we finished processing your current request, the buttons will be enabled.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want to make a change to the existing connect utilities request. What do I do? <\/button>\n <\/h2>\n \n \n We understand last moment changes will always occur. If the request is urgent, we encourage you to call us on our toll-free number. You can also send us an email at support@utilityjunction.com. Include all the changes you seek in the email. We recommend that we be given at least 24 business hrs notice for such changes. This gives us time to get the changes updated with the service providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Login & Multi-factor Authentication<\/h2>\n <\/div>\n \n \n \n\n \n \n How do I update my registered mobile number? <\/button>\n <\/h2>\n \n \n Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I no further use my old registered mobile number and i want to update it to my new mobile number. How? <\/button>\n <\/h2>\n \n \n We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How can I update my registered email address? <\/button>\n <\/h2>\n \n \n Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I did not receive the activation email. Why? <\/button>\n <\/h2>\n \n \n This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
We explain all around the tracking tools and graphs, bill upload and any related material to your utility consumption and expenses… Jump to Section<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n \n \n Common Questions<\/h2>\n <\/div>\n \n \n \n\n \n \n What is Utility Junction? <\/button>\n <\/h2>\n \n \n Utility Junction offers a complete utility management solution. Connect utilities, track & analyze utility expenses, and pay bills. Only want to track your existing utilities? Not a problem. Sign up for a dashboard account & start your savings journey.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What do you mean by connecting and disconnecting utilities? <\/button>\n <\/h2>\n \n \n Whether you\u2019re moving in or moving out. Buying, selling, or renting a home. It is a hassle to connect utilities by yourself. Simply submit a Move-in\/Move-out request & our utility experts will handle the rest. Make your moving experience less stressful.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is the UJ Dashboard? <\/button>\n <\/h2>\n \n \n It\u2019s the centerpiece of our Utility Management Solution. Giving you control of your utility expenses. Track & analyze all your utility bills in one place. Review the consumption patterns, money & savings opportunities. Look at this as your Personal CFO.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Who can benefit from your services? <\/button>\n <\/h2>\n \n \n Anyone! If you pay utility bills, we have the right platform for you. Individual homeowners, property managers, landlords, Airbnb hosts, Vrbo hosts, iBuyers. It\u2019s a platform, a personal CFO for everyone!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How much are your services? <\/button>\n <\/h2>\n \n \n There is a value-added service plan for everyone\u2019s budget. Check out our pricing plan details to see which plan will benefit you the most. Start off with the Lite Plan and give us a try. You\u2019ll upgrade. We know :). Do not see a plan that fits your needs? Send your requirements to support@utilityjunction.services & our utility experts will connect with you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I sign up? <\/button>\n <\/h2>\n \n \n Click on the Sign Up button on our home page which will take you to our pricing table. Choose the plan that best suits your current requirements & sign up. That\u2019s it! <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I reset my password? <\/button>\n <\/h2>\n \n \n To reset your password follow these easy steps:\n\u2013 Click on Login on the home page\n\u2013 Under the Existing User section scroll down to the Forgot Password option.\n\u2013 In the statement \u201cClick here to reset your password\u201d, click on \u201cClick here\u201d\n\u2013 Enter your registered email address\n\u2013 You will receive the password reset instruction by email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I upload a bill? <\/button>\n <\/h2>\n \n \n Inside your dashboard account, you are able to manually add utility bill information. Our team is working with light speed to implement the option to upload bills. Watch out for our newsletter where we announce the rolling out of new features. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do I contact your company if my question isn\u2019t answered here? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Using the Dashboard Features<\/h2>\n <\/div>\n \n \n \n\n \n \n I need help to understand your pricing plans. Who do I contact? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add a new user to my profile? <\/button>\n <\/h2>\n \n \n If you are a LITE user, then you will not be able to add more users. Upgrading your plan to a PRO plan allows adding 1 more user & the EXECUTIVE plan allows adding 1 more user.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I restrict the properties an additional user can view? <\/button>\n <\/h2>\n \n \n You cannot restrict users from viewing the properties to your account. But, depending on the access levels your define for the users, you are able to control their access to functions of the dashboard.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the admin user in my team not able to add additional users? <\/button>\n <\/h2>\n \n \n Hmm\u2026 That\u2019s an interesting one.\nSo, an Admin user is only able to add more users only if they have delegated access from the Super Admin user. Refer to this tutorial for the exact steps to delegate the access \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of users to be added to your account & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many users you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the user in my team unable to add additional properties? <\/button>\n <\/h2>\n \n \n Check the role that you have assigned to the user. If the user has been assigned the role of a support specialist, then the user will not be able to add new properties. If you want the user to add properties, please change the access level to Admin. Refer to this tutorial for the exact steps to change the access levels \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of properties to be added & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many properties you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want add a new property to my profile. How do I do that? <\/button>\n <\/h2>\n \n \n To add more than one property to your profile, your account needs to at least a Pro account. If yes, once you login to your dashboard, on the home screen right below property details, you can click on the \u201cAdd\u201d button.\nThe other option is, click on \u201cMy Properties\u201d on the left-hand panel.\nOnce there, click on the \u201cAdd\u201d button right beside My Properties.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n My plan only allows 5 users \/ 5 properties to be added to my account. I want to add additional users. What do I do? <\/button>\n <\/h2>\n \n \n That excites us that you want to explore our product\u2019s limitless capabilities. Send us an email on our support email with your requirements. We will prepare a customized solution for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I upgraded my account but I am not seeing the new features in my profile <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the date when the payment was made along with the payment confirmation number & the email address associated with the profile which was upgraded. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I edited the property information and need to change it back to what it was earlier. How can I do it? <\/button>\n <\/h2>\n \n \n There are 2 ways to do it \u2013\n1. If you remember the original information, simply edit the property details once again.\n2. If you do not remember the original information, send an email to our support email address. Include the complete property address for which details need to be restored.\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I accidently deleted the utility bill information for my property. Is there a way I can retrieve the data? <\/button>\n <\/h2>\n \n \n Accidents happen. Don\u2019t worry. Send an email to our support email & include the following details \u2013\n\u2013 Property Address\n\u2013 Utility Type (Electricity, water, etc)\n\u2013 Service provider\u2019s name\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why am I not able to add the same user twice? <\/button>\n <\/h2>\n \n \n To ensure account safety, we allow one email address to be associated with a user account only. You can upgrade your LITE account to a PRO account & add the user to your team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I change the frequency of the notification sent to me from bi-weekly to weekly? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add another property to my account? <\/button>\n <\/h2>\n \n \n Absolutely! Upgrade your plan to Pro or Executive based on your requirements and that\u2019s it! Need to add more than 5 properties? Send us an email at support@utilityjunction.services and we will work on creating a customized plan for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i setup my calendar? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i disconnect\/connect a single utility? <\/button>\n <\/h2>\n \n \n On the home page of your dashboard, click on the utility you want to connect or disconnect. On the top right-hand corner, click on Connect or Disconnect button. Review\/update the details & submit your request. That\u2019s it!\nNot a dashboard user? Submit a Move-in\/Move-out request from our pricing page. As soon as we receive your request, we will get in touch with to confirm your requirements and complete the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is an LOA? <\/button>\n <\/h2>\n \n \n In some cases, services providers need a Letter of Authorization (LOA), so we can connect\/disconnect your utilities on your behalf.\nWe ask for the LOA with your request to ensure, we are able to submit all the documents to the service provider in one go. This helps us to remove any bottlenecks in the process and ensure we are able to meet our commitment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Do you have autopay for my bills? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why do i need to upload my bill data? <\/button>\n <\/h2>\n \n \n The dashboard, which is your Personal CFO; needs the utility bill information so that it can help you. It uses the data to prepare consumption and expense graphs. This helps you understand your usage pattern & budget better.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have submitted a Connect All request. I am unable to submit another request <\/button>\n <\/h2>\n \n \n The option to submit another Connect or Disconnect request is greyed out until the team is working on your existing request. As soon as we finished processing your current request, the buttons will be enabled.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want to make a change to the existing connect utilities request. What do I do? <\/button>\n <\/h2>\n \n \n We understand last moment changes will always occur. If the request is urgent, we encourage you to call us on our toll-free number. You can also send us an email at support@utilityjunction.com. Include all the changes you seek in the email. We recommend that we be given at least 24 business hrs notice for such changes. This gives us time to get the changes updated with the service providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Login & Multi-factor Authentication<\/h2>\n <\/div>\n \n \n \n\n \n \n How do I update my registered mobile number? <\/button>\n <\/h2>\n \n \n Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I no further use my old registered mobile number and i want to update it to my new mobile number. How? <\/button>\n <\/h2>\n \n \n We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How can I update my registered email address? <\/button>\n <\/h2>\n \n \n Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I did not receive the activation email. Why? <\/button>\n <\/h2>\n \n \n This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Utility Junction offers a complete utility management solution. Connect utilities, track & analyze utility expenses, and pay bills. Only want to track your existing utilities? Not a problem. Sign up for a dashboard account & start your savings journey.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Whether you\u2019re moving in or moving out. Buying, selling, or renting a home. It is a hassle to connect utilities by yourself. Simply submit a Move-in\/Move-out request & our utility experts will handle the rest. Make your moving experience less stressful.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
It\u2019s the centerpiece of our Utility Management Solution. Giving you control of your utility expenses. Track & analyze all your utility bills in one place. Review the consumption patterns, money & savings opportunities. Look at this as your Personal CFO.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Anyone! If you pay utility bills, we have the right platform for you. Individual homeowners, property managers, landlords, Airbnb hosts, Vrbo hosts, iBuyers. It\u2019s a platform, a personal CFO for everyone!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
There is a value-added service plan for everyone\u2019s budget. Check out our pricing plan details to see which plan will benefit you the most. Start off with the Lite Plan and give us a try. You\u2019ll upgrade. We know :). Do not see a plan that fits your needs? Send your requirements to support@utilityjunction.services & our utility experts will connect with you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Click on the Sign Up button on our home page which will take you to our pricing table. Choose the plan that best suits your current requirements & sign up. That\u2019s it! <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
To reset your password follow these easy steps:\n\u2013 Click on Login on the home page\n\u2013 Under the Existing User section scroll down to the Forgot Password option.\n\u2013 In the statement \u201cClick here to reset your password\u201d, click on \u201cClick here\u201d\n\u2013 Enter your registered email address\n\u2013 You will receive the password reset instruction by email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Inside your dashboard account, you are able to manually add utility bill information. Our team is working with light speed to implement the option to upload bills. Watch out for our newsletter where we announce the rolling out of new features. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Using the Dashboard Features<\/h2>\n <\/div>\n \n \n \n\n \n \n I need help to understand your pricing plans. Who do I contact? <\/button>\n <\/h2>\n \n \n Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add a new user to my profile? <\/button>\n <\/h2>\n \n \n If you are a LITE user, then you will not be able to add more users. Upgrading your plan to a PRO plan allows adding 1 more user & the EXECUTIVE plan allows adding 1 more user.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I restrict the properties an additional user can view? <\/button>\n <\/h2>\n \n \n You cannot restrict users from viewing the properties to your account. But, depending on the access levels your define for the users, you are able to control their access to functions of the dashboard.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the admin user in my team not able to add additional users? <\/button>\n <\/h2>\n \n \n Hmm\u2026 That\u2019s an interesting one.\nSo, an Admin user is only able to add more users only if they have delegated access from the Super Admin user. Refer to this tutorial for the exact steps to delegate the access \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of users to be added to your account & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many users you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why is the user in my team unable to add additional properties? <\/button>\n <\/h2>\n \n \n Check the role that you have assigned to the user. If the user has been assigned the role of a support specialist, then the user will not be able to add new properties. If you want the user to add properties, please change the access level to Admin. Refer to this tutorial for the exact steps to change the access levels \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of properties to be added & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many properties you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want add a new property to my profile. How do I do that? <\/button>\n <\/h2>\n \n \n To add more than one property to your profile, your account needs to at least a Pro account. If yes, once you login to your dashboard, on the home screen right below property details, you can click on the \u201cAdd\u201d button.\nThe other option is, click on \u201cMy Properties\u201d on the left-hand panel.\nOnce there, click on the \u201cAdd\u201d button right beside My Properties.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n My plan only allows 5 users \/ 5 properties to be added to my account. I want to add additional users. What do I do? <\/button>\n <\/h2>\n \n \n That excites us that you want to explore our product\u2019s limitless capabilities. Send us an email on our support email with your requirements. We will prepare a customized solution for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I upgraded my account but I am not seeing the new features in my profile <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the date when the payment was made along with the payment confirmation number & the email address associated with the profile which was upgraded. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I edited the property information and need to change it back to what it was earlier. How can I do it? <\/button>\n <\/h2>\n \n \n There are 2 ways to do it \u2013\n1. If you remember the original information, simply edit the property details once again.\n2. If you do not remember the original information, send an email to our support email address. Include the complete property address for which details need to be restored.\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I accidently deleted the utility bill information for my property. Is there a way I can retrieve the data? <\/button>\n <\/h2>\n \n \n Accidents happen. Don\u2019t worry. Send an email to our support email & include the following details \u2013\n\u2013 Property Address\n\u2013 Utility Type (Electricity, water, etc)\n\u2013 Service provider\u2019s name\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why am I not able to add the same user twice? <\/button>\n <\/h2>\n \n \n To ensure account safety, we allow one email address to be associated with a user account only. You can upgrade your LITE account to a PRO account & add the user to your team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I change the frequency of the notification sent to me from bi-weekly to weekly? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can I add another property to my account? <\/button>\n <\/h2>\n \n \n Absolutely! Upgrade your plan to Pro or Executive based on your requirements and that\u2019s it! Need to add more than 5 properties? Send us an email at support@utilityjunction.services and we will work on creating a customized plan for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i setup my calendar? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How do i disconnect\/connect a single utility? <\/button>\n <\/h2>\n \n \n On the home page of your dashboard, click on the utility you want to connect or disconnect. On the top right-hand corner, click on Connect or Disconnect button. Review\/update the details & submit your request. That\u2019s it!\nNot a dashboard user? Submit a Move-in\/Move-out request from our pricing page. As soon as we receive your request, we will get in touch with to confirm your requirements and complete the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n What is an LOA? <\/button>\n <\/h2>\n \n \n In some cases, services providers need a Letter of Authorization (LOA), so we can connect\/disconnect your utilities on your behalf.\nWe ask for the LOA with your request to ensure, we are able to submit all the documents to the service provider in one go. This helps us to remove any bottlenecks in the process and ensure we are able to meet our commitment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Do you have autopay for my bills? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to put in place account notifications. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Why do i need to upload my bill data? <\/button>\n <\/h2>\n \n \n The dashboard, which is your Personal CFO; needs the utility bill information so that it can help you. It uses the data to prepare consumption and expense graphs. This helps you understand your usage pattern & budget better.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have submitted a Connect All request. I am unable to submit another request <\/button>\n <\/h2>\n \n \n The option to submit another Connect or Disconnect request is greyed out until the team is working on your existing request. As soon as we finished processing your current request, the buttons will be enabled.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I want to make a change to the existing connect utilities request. What do I do? <\/button>\n <\/h2>\n \n \n We understand last moment changes will always occur. If the request is urgent, we encourage you to call us on our toll-free number. You can also send us an email at support@utilityjunction.com. Include all the changes you seek in the email. We recommend that we be given at least 24 business hrs notice for such changes. This gives us time to get the changes updated with the service providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Login & Multi-factor Authentication<\/h2>\n <\/div>\n \n \n \n\n \n \n How do I update my registered mobile number? <\/button>\n <\/h2>\n \n \n Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I no further use my old registered mobile number and i want to update it to my new mobile number. How? <\/button>\n <\/h2>\n \n \n We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How can I update my registered email address? <\/button>\n <\/h2>\n \n \n Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I did not receive the activation email. Why? <\/button>\n <\/h2>\n \n \n This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Hmm\u2026 Help is always available at support email address or give us a call at 844-534-7283<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
If you are a LITE user, then you will not be able to add more users. Upgrading your plan to a PRO plan allows adding 1 more user & the EXECUTIVE plan allows adding 1 more user.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
You cannot restrict users from viewing the properties to your account. But, depending on the access levels your define for the users, you are able to control their access to functions of the dashboard.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Hmm\u2026 That\u2019s an interesting one.\nSo, an Admin user is only able to add more users only if they have delegated access from the Super Admin user. Refer to this tutorial for the exact steps to delegate the access \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of users to be added to your account & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many users you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Check the role that you have assigned to the user. If the user has been assigned the role of a support specialist, then the user will not be able to add new properties. If you want the user to add properties, please change the access level to Admin. Refer to this tutorial for the exact steps to change the access levels \u2013 https:\/\/bit.ly\/3dSeUEf. The other reason can be your plan only allows a specific number of properties to be added & you have run out of the limit. If that is the case, you will need to upgrade your account. Unsure, how many properties you can add as per your plan? Refer to our pricing table for more information \u2013 https:\/\/bit.ly\/35uUQ71 <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
To add more than one property to your profile, your account needs to at least a Pro account. If yes, once you login to your dashboard, on the home screen right below property details, you can click on the \u201cAdd\u201d button.\nThe other option is, click on \u201cMy Properties\u201d on the left-hand panel.\nOnce there, click on the \u201cAdd\u201d button right beside My Properties.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
That excites us that you want to explore our product\u2019s limitless capabilities. Send us an email on our support email with your requirements. We will prepare a customized solution for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Oops, that is not the experience we would want you to have. Send a message to our support email. Include the date when the payment was made along with the payment confirmation number & the email address associated with the profile which was upgraded. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
There are 2 ways to do it \u2013\n1. If you remember the original information, simply edit the property details once again.\n2. If you do not remember the original information, send an email to our support email address. Include the complete property address for which details need to be restored.\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Accidents happen. Don\u2019t worry. Send an email to our support email & include the following details \u2013\n\u2013 Property Address\n\u2013 Utility Type (Electricity, water, etc)\n\u2013 Service provider\u2019s name\nOur team will get the information restored.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
To ensure account safety, we allow one email address to be associated with a user account only. You can upgrade your LITE account to a PRO account & add the user to your team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Our team is currently working with light speed to put in place account notifications. Keep an eye on our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Absolutely! Upgrade your plan to Pro or Executive based on your requirements and that\u2019s it! Need to add more than 5 properties? Send us an email at support@utilityjunction.services and we will work on creating a customized plan for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
On the home page of your dashboard, click on the utility you want to connect or disconnect. On the top right-hand corner, click on Connect or Disconnect button. Review\/update the details & submit your request. That\u2019s it!\nNot a dashboard user? Submit a Move-in\/Move-out request from our pricing page. As soon as we receive your request, we will get in touch with to confirm your requirements and complete the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
In some cases, services providers need a Letter of Authorization (LOA), so we can connect\/disconnect your utilities on your behalf.\nWe ask for the LOA with your request to ensure, we are able to submit all the documents to the service provider in one go. This helps us to remove any bottlenecks in the process and ensure we are able to meet our commitment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Our team is currently working with light speed to put in place account notifications. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
The dashboard, which is your Personal CFO; needs the utility bill information so that it can help you. It uses the data to prepare consumption and expense graphs. This helps you understand your usage pattern & budget better.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
The option to submit another Connect or Disconnect request is greyed out until the team is working on your existing request. As soon as we finished processing your current request, the buttons will be enabled.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
We understand last moment changes will always occur. If the request is urgent, we encourage you to call us on our toll-free number. You can also send us an email at support@utilityjunction.com. Include all the changes you seek in the email. We recommend that we be given at least 24 business hrs notice for such changes. This gives us time to get the changes updated with the service providers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Login & Multi-factor Authentication<\/h2>\n <\/div>\n \n \n \n\n \n \n How do I update my registered mobile number? <\/button>\n <\/h2>\n \n \n Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I no further use my old registered mobile number and i want to update it to my new mobile number. How? <\/button>\n <\/h2>\n \n \n We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n How can I update my registered email address? <\/button>\n <\/h2>\n \n \n Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I did not receive the activation email. Why? <\/button>\n <\/h2>\n \n \n This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Go to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
We recommend & encourage you to keep us informed in such cases by sending a message to our support email.\nGo to \u201cMy Profile\u201d on the left-hand panel. Click on \u201cEdit your profile\u201d. Update the new phone number & click on \u201cSubmit\u201d. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Each user account is associated with an email address which is its unique identifier. Hence, we do not allow updates to the registered email address. If you will no longer use your current registered email, send an email to us. Include the old & new email address, reason for making the change & our team will help you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
This normally does not happen. Yet, when it does happen, it can be frustrating. Check the Spam folder in your inbox & ensure you add our email address in your address back. Still do not see it. Help is just an email or phone call away. Email us at upport@utilitjunction.com or call us at 844-534-7283.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n \n \n Tracking your Savings and Expenses<\/h2>\n <\/div>\n \n \n \n\n \n \n I made a mistake while manually inputting the data of my last bill. Can i change the figures? <\/button>\n <\/h2>\n \n \n Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Which file formats are supported for the bill upload? <\/button>\n <\/h2>\n \n \n Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n Can i change the time frame displayed in the consumption\/expense graph? <\/button>\n <\/h2>\n \n \n Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\n \n \n I have updated my utility data. However, I am not seeing any analysis. Why? <\/button>\n <\/h2>\n \n \n Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Mistakes can happen. We understand. In your dashboard, go to the bill history of the utility for which you need to make changes. Click on the \u201cEdit\u201d button against the bill you want to update, make corrections & click on Submit. That\u2019s it!<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Our team is currently working with light speed to allow bill uploads. Keep an eye our newsletters where we announce new product features and releases.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Yes, you can. In your Analytics Dashboard, click on \u201cSettings\u201d on the left-hand panel. Use the slider to change the number of months & click on submit.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n
Oops, that is not the experience we would want you to have. Send a message to our support email. Include the property address for which data was added & mention the utility for which data was added. Our team will check the issue for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553"}],"collection":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":40,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/pages\/1553\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/utilityjunction.com\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}